At jlmaam, we take the privacy of every member in the Philippines seriously. This page explains what personal information we collect, how we use it, and the steps we take to keep it safe when you use our mobile gaming platform.
When you register an account on jlmaam, we collect your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. This information is required to comply with Philippine regulations on online gaming and to confirm that you meet the minimum age requirement of 21 years. We also collect your preferred payment details — such as your GCash or Maya account number or Philippine bank information — solely to process deposits and withdrawals on your behalf. Any additional information you voluntarily provide when contacting our support team, such as transaction references or account queries, is also retained to help us resolve your concern efficiently. We do not collect more information than is necessary for the purposes described in this policy.
When you access the jlmaam platform through a browser or mobile device, we automatically collect certain technical data including your IP address, device type, operating system, browser version, and session activity logs. This data helps us detect unusual login patterns, prevent unauthorised access, and ensure the platform performs reliably on the wide range of devices used by Filipino members. We may also use cookies and similar technologies to remember your preferences, maintain your session, and analyse how different parts of the platform are used. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We do not use this automatically collected data to build advertising profiles or share it with third-party marketing networks.
The personal data we collect is used to verify your identity, process financial transactions, provide customer support, and comply with our obligations under Philippine law including anti-money laundering requirements. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our terms and policies — these communications are not optional as they relate directly to your account. Aggregated and anonymised usage data may be used internally to improve platform features, fix technical issues, and understand how members navigate the site. We do not sell, rent, or trade your personal information to any third party for commercial purposes. Data is only shared with trusted service providers — such as payment processors and identity verification partners — who are contractually bound to handle it securely and only for the purpose of deliveringthe specific services you have requested.
jlmaam uses industry-standard security practices to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account information is stored in protected environments with restricted access controls. We conduct regular internal reviews of our data handling practices to identify and address potential vulnerabilities before they can affect members. Our payment processing partners are required to maintain their own security certifications and are subject to periodic review to ensure continued compliance. While no online system can guarantee absolute security, we are committed to applying all reasonable and proportionate measures to safeguard the personal information of every Filipino member on our platform.
Under the Data Privacy Act of 2012 of the Philippines, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your account and associated records subject to our legal retention obligations. You may also object to certain types of processing or request that we restrict how your data is used while a query is being resolved. To exercise any of these rights, you can contact our support team using the email address provided in the footer of this page, and we will respond within a reasonable timeframe. We will never penalise you for exercising your data rights, and we will handle all such requests with care and confidentiality. If you believe your privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including those relating to financial record-keeping and anti-money laundering compliance. Once the applicable retention period has passed and there is no legal basis for continued storage, your data will be securely deleted or anonymised so that it can no longer be linked back to you. If you close your account voluntarily, we will begin the data deletion process in accordance with our internal procedures and notify you once it is complete. Certain anonymised or aggregated data that cannot identify you individually may be retained indefinitely for internal analytics and platform improvement purposes. We do not retain personal data beyond what is necessary or legally required.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations, and any revised version will be published on this page with the effective date clearly indicated. We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. Where changes are significant, we will make reasonable efforts to notify registered members through the platform or via the email address associated with their account. Your continued use of the jlmaam platform after any update has been published will be taken as your acceptance of the revised policy. If you have questions about this policy or how your data is handled, please reach out to our support team at the contact details listed in the footer below.
Our support team is ready to help Filipino members with any privacy-related concerns. You can also visit our FAQ page for quick answers about account security and data handling.